Privacy Policy

Last Updated: 11/25/2025

Ovecto (Private) Limited (“Ovecto,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us through phone, SMS, email, or other communication channels.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide you with high-quality call center and customer communication services. The types of data we collect include:

1.1 Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Company/Business Details
  • Mailing/Billing Address
  • Job Title or Role
  • Contact Preferences

1.2 Communication Data

  • Call recordings (where allowed by law)
  • SMS/MMS message content
  • Chat and email interactions
  • Support tickets and notes
  • Appointment or meeting history

1.3 Technical & Usage Data

  • IP address
  • Device type and operating system
  • Browser type
  • Pages visited on our website
  • Cookies and tracking activity
  • Log files and analytics data

1.4 Payment Information

If payments are processed through our services, we may collect:

  • Transaction details
  • Invoice information

We do NOT store full credit card numbers.

2. How We Use Your Information

Ovecto uses your information to:

  • Provide call center services, customer support, and communication solutions
  • Respond to inquiries and manage your account
  • Send updates, reminders, alerts, and marketing messages (with consent)
  • Verify your identity and prevent fraud
  • Improve our website, services, and user experience
  • Analyze service performance and usage trends
  • Comply with legal and regulatory obligations

When SMS communication is involved, all messaging follows our Opt-In Consent Policy.

3. SMS & Communication Consent

If you opt in to receive text messages, you agree that Ovecto may send you:

  • Payment reminders
  • Service updates
  • Support messages
  • Promotional offers (optional)

Message frequency may vary, and standard message/data rates may apply.
You may opt out anytime by replying STOP.
Reply HELP for assistance.

Your consent is not required for any purchase.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

  • Improve website functionality
  • Analyze usage patterns
  • Customize user experience
  • Enhance security

You can adjust cookie settings through your browser.

5. How We Share Your Information

We do not sell personal data.

We may share information only with:

5.1 Service Providers

Trusted third parties that help us operate, such as:

  • SMS and email gateways
  • CRM platforms
  • Payment processors
  • IT and security providers

These partners must follow strict confidentiality requirements.

5.2 Legal Authorities

We may share information if required by:

  • Law enforcement
  • Court orders
  • Legal obligations

5.3 Business Transfers

If Ovecto undergoes a merger, acquisition, or restructuring, your data may be transferred to the new entity with the same protections.

6. Data Security

We use industry-standard security measures to protect your data from:

  • Unauthorized access
  • Alteration or loss
  • Misuse or disclosure

However, no system is 100% secure. Users share information at their own risk.

7. Data Retention

We retain your data only as long as necessary for:

  • Providing services
  • Legal obligations
  • Business purposes

Call recordings or SMS data may be stored for compliance.

8. Your Rights

Depending on your region, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information
  • Withdraw messaging or communication consent
  • Restrict data usage
  • Request a copy of your stored data

To exercise your rights, contact us at:

📧 contact@ovecto.com
📞 +923224278119

9. Third-Party Links

Ovecto’s website may contain links to external websites.
We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect information from children.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Changes take effect once posted on this page.

We encourage users to review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

Ovecto (Private) Limited
📧 Email: contact@ovecto.com
📞 Phone: ++923224278119


📍 Address: Main Building Rizwan Garden Cirvis Road Bata Pur, Lahore Pakistan

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